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Q&A
075-864－2588
Can I extend my check-out time?
I am very sorry.Late check-out is not available.Is there a cancellation fee?
Cancellations must be made at least 6 days before the stay.After that, the following cancellation fees will be charged:
5 to 3 days before:…Continue readingDo you accept cancellations?
We are very sorry, but we do not offer a waiting list for cancellations.Can I pay by credit card?
JCB / Visa / MasterCard/AMEX / UC / DC / NICOS / Diners/ UFJ
Cards such as DISCOVER / MUFG CARD / UnionPay (UnionPay) can be used.
PayPay an…Continue readingCan you tell me about issuing receipts?
If you pay directly at the hotel (cash or credit card), a receipt will be issued.If you have a preferred name, please let us know when you c…Continue readingCan you tell me about the children's rates?
Children of junior high school age and above are charged the adult rate, while children of elementary school age and below stay free of char…Continue readingIs there a parking lot?
There are 6 free parking spaces.This is information on the parking lot in front of the hotel (3 spaces) and the second parking lot (approxim…Continue readingWhat time is the parking lot available?
The parking lot will be available from check-in time (2 p.m.), but depending on the situation on the day, you may be able to use the parking…Continue readingUntil what time is the parking lot available?
You may be able to use the parking lot after check-out, so please check with the front desk after checking out.Can I store my luggage after check-out?
Yes, certainly.
Please note that we can store your luggage until 10pm on the day of check-out.Can I send my luggage before my stay?
Please contact us in advance and we will only accept prepaid deliveries.
When sending your luggage, please write the date of your stay and t…Continue readingIs there a luggage delivery service?
Yes, certainly.
We also offer a delivery service (fees apply) from our hotel to JR Kyoto Station or to your next accommodation, as well as c…Continue readingWhat kind of breakfast do you have?
A Japanese set meal with grilled fish as the main dish.Advance reservations are required for breakfast, so please make your reservation by 2…Continue readingCan you accommodate food allergies?
We are unable to respond.
Additionally, we are unable to cater for vegans.Please note in advance.Is dinner available?
Dinner is not currently served.It is possible to bring food into the free space on the first floor or have it delivered to your room, but th…Continue readingCan I use the Internet?
Free Wi-Fi is available in all rooms.Please use it.Are there coin laundry facilities?
Unfortunately, we do not have one at our hotel.Are there smoking rooms?
All rooms are non-smoking.
There is a smoking area on the terrace on the 1st floor.Please use it.amenities and fixtures are available in the guest rooms?
【Amenities】toothbrush / razor / cotton swab / cotton / Bar soap / shower cap / Comb / Tea Set / slipper / yukata /shampoo / conditioner / Bo…Continue readingCan I see Togetsukyo Bridge from the room?
The only hotel in Arashiyama where you can enjoy a panoramic view of Arashiyama and Togetsukyo Bridge from every room.Can I see Gozan no Okuribi from my room?
You can see the torii-shaped bonfire from all rooms.
We also have accommodation plan for Gozan no Okuribi, so please feel free to take advan…Continue readingCan I request a room on a higher floor or with a good view?
We will take your request into consideration.
Please understand that we may not be able to accommodate your request depending on the reserva…Continue readingAre there any convenience stores nearby?
There is a convenience store (Ministop) in front of Hankyu Arashiyama Station (about a 5-minute walk from the hotel).We are open 24 hours.
Reservations/Inquiries
Please contact us if you have any questions.