Reservation confirmation/cancellation
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Business hotel Arashiyama
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Reservation
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  2. Q&A

Q&A

  • 【Hotel / Guest rooms】

    What time is check-in?

    From 2pm to 11pm.
  • 【Hotel / Guest rooms】

    what time is checkout?

    It's 10 o'clock.
  • 【Hotel / Guest rooms】

    Can I extend my check-out time?

    I am very sorry.Late check-out is not available.
  • 【Hotel / Guest rooms】

    Is there a cancellation fee?

    Cancellations must be made at least 6 days before the stay.After that, the following cancellation fees will be charged:

    5 to 3 days before:…Continue reading
  • 【Hotel / Guest rooms】

    Do you accept cancellations?

    We are very sorry, but we do not offer a waiting list for cancellations.
  • 【Hotel / Guest rooms】

    Can I pay by credit card?

    JCB / Visa / MasterCard/AMEX / UC / DC / NICOS / Diners/ UFJ
    Cards such as DISCOVER / MUFG CARD / UnionPay (UnionPay) can be used.
    PayPay an…Continue reading
  • 【Hotel / Guest rooms】

    Can you tell me about issuing receipts?

    If you pay directly at the hotel (cash or credit card), a receipt will be issued.If you have a preferred name, please let us know when you c…Continue reading
  • 【Hotel / Guest rooms】

    Can you tell me about the children's rates?

    Children of junior high school age and above are charged the adult rate, while children of elementary school age and below stay free of char…Continue reading
  • 【Hotel / Guest rooms】

    Is there a curfew?

    We do not have curfew.You can enter and exit 24 hours a day.
  • 【Hotel / Guest rooms】

    Are there smoking rooms?

    All rooms are non-smoking.
    There is a smoking area on the terrace on the 1st floor.Please use it.
  • 【Hotel / Guest rooms】

    amenities and fixtures are available in the guest rooms?

    【Amenities】toothbrush / razor / cotton swab / cotton / Bar soap / shower cap / Comb / Tea Set / slipper / yukata /shampoo / conditioner / Bo…Continue reading
  • 【Hotel / Guest rooms】

    Can I see Togetsukyo Bridge from the room?

    The only hotel in Arashiyama where you can enjoy a panoramic view of Arashiyama and Togetsukyo Bridge from every room.
  • 【Hotel / Guest rooms】

    Can I see Gozan no Okuribi from my room?

    You can see the torii-shaped bonfire from all rooms.
    We also have accommodation plan for Gozan no Okuribi, so please feel free to take advan…Continue reading
  • 【Hotel / Guest rooms】

    Can I request a room on a higher floor or with a good view?

    We will take your request into consideration.
    Please understand that we may not be able to accommodate your request depending on the reserva…Continue reading

Reservations/Inquiries

Please contact us if you have any questions.

075-864－2588

arashiyama@bha.jp